Quality Control Jobs at Lonza
Looking for the latest Quality Control Jobs in the life sciences industry? Here’s an exciting opportunity from Lonza Jobs for talented graduates seeking rewarding Life Science Jobs in Haryana. Join one of the world’s leading life sciences companies and become part of an innovative team driving scientific excellence, process improvement, and research. If you’re passionate about quality, laboratory operations, and career growth, this opportunity deserves your attention.
About Lonza
Lonza is a global leader in life sciences, renowned for its commitment to scientific excellence and innovation. Our mission is to support our customers in navigating the complex world of healthcare and food sectors, where our products play a crucial role in enhancing quality of life. We strive to empower employees, cultivate a dynamic work environment, and deliver exceptional results to stakeholders.
Job Details:
- Job Title: Sr. Assistant, Quality Control
- Job Location: Haryana, India
Position Overview:
The Sr. Assistant, Quality Control is responsible for managing customer complaint handling, investigation coordination, customer communication, audit support, and customer quality-related documentation. The role serves as a key customer interface, ensuring timely resolution of customer concerns, effective communication of investigation outcomes, and compliance with quality and regulatory requirements. Working closely with Quality, Operations, Commercial, and global cross-functional teams, the position supports customer satisfaction, audit readiness, continuous improvement initiatives, and overall quality excellence.
What You Will Get?
- An agile career and dynamic working culture.
- An inclusive and ethical workplace.
- Compensation programs that recognise high performance.
- Opportunities to collaborate with global cross-functional teams.
- Ongoing learning and professional development opportunities.
- Our full list of global benefits can be found here: https://www.lonza.com/careers/benefits
What You Will Do
- Acknowledge customer complaints within defined turnaround timelines and ensure a prompt response to customers.
- Coordinate with customers to obtain additional information required for complaint investigations.
- Collaborate with lead investigators and subject matter experts to facilitate complaint investigations and resolution activities.
- Prepare preliminary and final customer complaint investigation reports in accordance with internal procedures and timelines.
- Communicate investigation findings, conclusions, and corrective actions to customers in a professional and timely manner.
- Ensure appropriate CAPA initiation and follow-up with responsible stakeholders after complaint investigations.
What We Are Looking For
- Bachelor’s degree in Biotechnology, Life Sciences or a related scientific discipline.
- Experience in customer complaint management, customer quality, customer service, quality assurance, or related functions within pharmaceutical, healthcare, biotech, or regulated manufacturing environments.
- Strong understanding of customer complaint handling processes, investigation methodologies, CAPA systems, and quality management principles.
- Experience supporting customer audits, technical documentation, and customer-facing quality activities.
- Excellent verbal and written communication skills with the ability to interface effectively with customers and cross-functional teams.
- Experience working with SAP or similar enterprise systems is preferred.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
