Merck Specialist Job Openings – MSc Apply Online
Specialist – Quality Services
Job Id 282720
Bangalore, Karnataka, India
Job Type Full-time
Description:
Responsibilities; Customer Inquiry and Knowledge Services:
A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years and across the world, we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Your Role:
As part of a global team, you will be the second-level contact to support our commercial organizations/customer-facing functions with quality & regulatory knowledge for our global Life Science product portfolio.
What You Do:
- You will assist and advise our customers on quality and regulatory topics such as but not limited to providing consultative services and documentation support.
- You will interact with various internal functions (e.g., Quality, Regulatory, Business) to come up with resolution to address our customers’ Quality (Q) & Regulatory (R) related inquiries.
- Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders, explain complex topics including to non-experts, and support the development of market-leading solutions.
- Create/Continue to improve our digital solutions and workflows with the aim to achieve better customer satisfaction.
- As a Subject Matter Expert for a specific group of product portfolio and/or Quality/Regulatory topic, you will drive the continuous improvements and implementation of digital workflows to improve our service level support.
Who You Are:
- Master’s Degree in Life Sciences, Chemistry, Biology, or equivalent.
- Minimum 4 years of professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or related industry.
- Good understanding of quality & regulatory guidelines is a plus especially for pharmaceutical raw materials (e.g., Excipient & API).
- Digital savvy in using digital tools are necessary and important in daily work.
- Proficiency in using relevant software applications such as SFDC, SAP & Microsoft 365.
- Act as a voice of our customers by advocating the importance to support when necessary and work with relevant stakeholders to find feasible solutions to resolve challenges faced.
- Excellent interpersonal skills, collaborative and customer-centric.
- Highly motivated, analytical and meticulous with attention to prioritize incoming tasks.
- Highly reliable who is able to work independently and as a team player.
- Global mindset and willing to attend global calls outside office hours (e.g., night calls).
- APAC regional exposure experience will be an added advantage.
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