As the leading global business standards company BSI helps over 80,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence. Since 1901, BSI has been helping organizations improve, capturing best practice and shaping the standards of excellence in product specification, business processes and in business potential. Today we have over 30,000 standards within our portfolio, and are recognized as shaping many of the most used and implemented standards worldwide such as the Quality and Environmental Management series (ISO9001 and ISO 14001) and Occupational Health and Safety (ISO 1800) that have been adopted by over a million organizations all over the world.
Job Title : Sr. Assessor Food Industry – Chennai
About the Role:
To manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are maintained.
Assessments will usually follow one of the following formats:
- Pre-assessments to evaluate readiness for formal assessment;
- Initial assessments/ re-certifications at which a recommendation is made on the Client’s suitability for registration; & thereafter;
Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements
Key Duties, Responsibilities & Accountabilities
- Undertake the assessment of clients or provide training in accordance with BSI requirements.
- Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
- Conduct training, evaluate participant performance and prepare reports.
- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
- For the portfolio of clients allocated, establish and develop an effective partnership, for business development and increased client satisfaction.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Deliver the days as booked by the operations support team and maximise revenue-earning activity.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
- Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients’ business/technology and assist in the induction and coaching of new colleagues.
- Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
- Actively pursue cross selling opportunities to clients and provide feedback to team manager.
- Ensure that payments are realised within due dates and any outstanding payments reported to team manager for appropriate disposal.
Key Performance Indicators
- Delivery of man-days as booked by Operations Support Manager/ Regional planners.
- Client Feedback of the assessments done.
- Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.
- Interpersonal relations and team work exhibited on the job.
- Collections made against audits done.
- Timely submission of reports.
- Spot collations of payments / dues.
Skills & Qualifications :
- University graduate, major in Agriculture or Food Science, Food Engineering, Technology or related discipline .
- At least 3 years working experience of QC in agriculture, food products industry or food safety management, experience in food safety or ISO9000 audit is preferred *
- Assessors with Multi-skilled capabilities in the various food systems will be given priority.
To be successful in this role you need to thrive in a process driven, fast pace, customer focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities.
You should be able to demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards. you should have –
High level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organisation and BSI.
- Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation’s management in relation to assessment findings.
- Excellent presentation skills, able to present assessment findings professionally and effectively to senior managers.
- Energy and commitment to undertake the assessor role, working within different premises every day, in front of the client and constantly on the move.
- Able to keep up with changes to business, industry, management thinking and developing assessment styles.
- Familiar with basic MS Office packages including MS Word, Internet Explorer, Outlook and Point Global.
- Strong written communication skills, able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes.
- Self organisation skills / self motivated – the assessor/trainer needs to be able to manage their own workload to maximise self-effectiveness.
