Field Application Specialist Role at Sartorius! Biotech & Biochem Apply
Field Application Specialist Separation Technology (Pune)
Locations: Mumbai
Time type: Full time
Posted on: Posted 9 Days Ago
Job Requisition ID: R33060
- Support the Sales organization on existing products and on new products through application studies, demonstration, training, troubleshooting, Scale up, customer presentations for the Biopharmaceutical and Pharmaceutical industry in close collaboration with sales and product management, based in Pune, India.
- Support Sales in the customer process and URS analysis, and generate application trials to help design optimized products in line with the application requirements.
- Assist customers with first product installation and initial start-up, and ensure the training of the customer.
- Support the Quality Department in the quality complaint process by troubleshooting and analyzing customer processes for better investigation and resolution.
- Report on competitors’ products and feedback information to the Application Specialist Team Management and products management.
The Application Specialist will be based in Pune, Maharashtra, and will be responsible for offering product expertise, application knowledge, and technical support along each step of the customer’s process and for bringing the products’ technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation, and
implementation of products by supporting sales for product design, product positioning, and demonstration, and supporting customers for application development work, initial startups, and training.Main Responsibilities & Tasks:
- Support the sales organization on existing products through product presentations, demonstrations, and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations.
- Be responsible for the assigned product line to support sales target achievement in the defined territory.
- Support sales in the customer process and URS analysis, and generate application trials to help design optimized products in line with the application requirements.
- Provide technical support proactively, answer inquiries, and resolve implementation problems in the field for customers.
- Support the quality department in the quality complaint process by troubleshooting and analyzing customer processes for better investigation and resolution.
- Collect, compile, verify, and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs.
- Report on competitors’ products and feedback information to the application specialist management and products management.
- Provide basic product training to internal sales and dealers, and run external customer workshops and seminars.
- Conduct trials and demos to achieve intended results and create trial reports for product management and sales teams.
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports.
Qualification & Skills:
- Masters in Biological Engineering | Bioprocess Technology | Biochemistry | Biotechnology or equivalent.
- Minimum 5 to 8 years of Biotech industry experience with exposure to Downstream and single-use technologies.
- Product and application expertise.
- Ability to effectively interface with product/project/division management.
- Ability to interact at various levels (sales, technical, users).
- Proven experience in a similar position and industry is advantageous.
- Familiarity with related products, laboratory processes, and equipment.
- Strong learning ability and expert knowledge base in this area.
- Excellent communication and presentation skills.
- Strong customer orientation.
- Proven software skills, e.g., Microsoft Office.
- Fluent in English and ideally in other local languages.
Apply for the Field Application Specialist Separation Technology (Pune) role here.
Keywords: Field Application Specialist, Separation Technology, Pune, Biopharmaceutical, Pharmaceutical, Biotech, Master’s degree, Customer Support, Technical Expertise. Field Application Specialist Role at Sartorius! Biotech & Biochem Apply. Please ensure you are subscribed to the Biotecnika Times Newsletter and our YouTube channel to be notified of the latest industry news. Follow us on social media like Twitter, Telegram, Facebook
