QIAGEN Bioinformatics Application Scientist Recruitment, Apply Online
QIAGEN Bioinformatics Application Scientist Recruitment, Apply Online. MSc & PhD Bioinformatics, Molecular Biology candidates can apply online. Interested and eligible applicants can check out all of the details on the same below –
Name of the Post – Senior Scientific Bioinformatics Application Scientist – US Shift – Office based job
JOB ID – APAC00613
COUNTRY – India
LOCATION(S) – Bangalore
DEPARTMENT– Bioinformatics
EMPLOYMENT TYPE– Regular Full-Time
Position Description
>Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, OmicSoft Array studio, HGMD, Ingenuity Clinical Insight) to end-users with molecular biology, clinical, NGS (Next Generation Sequencing) and/or bioinformatics background
>Become an expert user of our software in order to communicate key concepts to users from various backgrounds
- >Answer support requests related to usage, workflow optimization, content, installation and troubleshooting
- >Gather, record and escalate customer feedback to guarantee high quality and high consistency customer interface
- > Contribute to improving customer-facing touchpoints (help portals, product manuals, video tutorials, etc.)
>Partner with other departments and global teams to resolve customer and/or process issues in a timely manner and follow up to ensure, that the same issues are not reoccurring
Position Requirements
- MSc or PhD in bioinformatics or molecular biology or a related field
- Experience with data analysis of NGS data and/or bioinformatics
- Interest in bioinformatics data analyses and their biological context
- Previous work experience in a related field or in a support team is considered a strong plus.
Willing to work in US shift
Personal Requirements
- Critical thinking and problem-solving skills to analyze, define, and solve complex customer concerns
- Joy in helping people to drive their research
- Excellent customer service skills, enthusiastic attitude, and solid work ethics
- Exceptional team player, comfortable working in a highly-skilled group of scientists from diverse backgrounds
- Comfortable with interfacing users via email, phone, online meetings and in person.
Fluent in English, with excellent written and oral communication skills.
APPLY ONLINE
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