Merk Biology Analyst Jobs, Quality Services Role – Apply Online
Join our innovative global company, a leader in healthcare, life sciences, and electronics. As an Analyst in Quality Services based in Bangalore, you’ll play a critical role in ensuring compliance with global standards while enhancing customer service in a dynamic, fast-paced environment. We value diversity and inclusion, fostering a culture where every individual can thrive. With a science degree and experience in quality-related fields, this is your chance to make a significant impact while advancing your career in a cutting-edge industry.
Title: Analyst – Quality Services
Location: Bangalore – Electronic City
Role:
The Customer Notification Support Expert role involves managing Field Corrective Actions (FCA) and Change Notifications (CN) by providing timely responses and necessary information to stakeholders. Responsibilities include preparing correspondence, scheduling distributions, and addressing technical issues to ensure compliance with global standards. The role also entails managing customer inquiries related to change notifications.
Skills/Competencies for Analyst Quality Services Role:
- Strong self-organization and attention to detail
- Ability to manage time-sensitive tasks efficiently
- Professional communication skills
- Flexibility and interest in exploring related topics
Key Workflows and Tools:
- Ensure queries are handled within agreed timelines for acknowledgment, follow-up, and case closure.
- Conduct internal quality checks and maintain performance tracking metrics and SOPs.
- Proficient in using tools like M-Clarity, understanding MQ markers, attributes, and the export function.
- Manage customer inquiries in SFDC, adhering to best practices and understanding case routing rules.
- Familiarity with CCNS for managing and identifying change control agreements and related information.
- Ability to identify errors and inconsistencies, ensuring high-quality output in customer queries and internal processes.
- Regularly share knowledge with teammates
- As required, participate in support strategic projects.
Cooperation:
Internally collaborate with various teams in the organization. Limited or no direct interaction with external customers.
BASIC QUALIFICATION:
- Science degree: Biology, Chemistry, Engineering, or related Scientific discipline
- Advanced English skills
- Work experience in a quality-related field, e.g., QA/QA or related.
- Computer skills, including experience with MS Office
- Reliable, flexible, and able to work independently.
- Task and detail-oriented
- Team player.
PREFERRED QUALIFICATION:
- Previous experience in customer-related field
- Computer skills, including MS Excel
- Global team interaction proficiency
- Analytical and problem-solving skills
- Continuous improvement mindset
Join Our Team!
If you are ready to make an impact and be part of a diverse and inclusive team, apply now to help us champion human progress!
What we offer:
We celebrate diversity and believe it drives excellence and innovation. We are committed to creating a supportive environment where everyone has the opportunity to grow and develop their potential.
Keywords: Analyst, Quality Services, Bangalore, India, Job, Full-time, Science, Technology, Global, Healthcare, Life Science, Electronics, Diversity, Inclusion. Merk Biology Analyst Jobs, Quality Services Role – Apply Online
