PerkinElmer BSc Life Sciences Job Opening – Apply Online
PerkinElmer BSc Life Sciences Job Opening – Apply Online. PerkinElmer BSc jobs. Life Sciences job openings. Interested and eligible applicants can check out all of the details on the same below
Hey there, looking for some assistance with how to answer interview questions for this role at PerkinElmer, then make sure you check them out below
Name of the Post: Complaint Handling Specialist
Location: Thāne India
Job ID: JR-032842
Purpose:
As a Complaint Handling Specialist, you will be a valued team member of Global Quality Systems supporting PerkinElmer global entities with complaint-handling activities. In this role you will process product complaints per PerkinElmer global and site-level procedures in alignment with applicable standards and regulations.
Responsibilities:
- Develop subject matter expertise in multiple PerkinElmer complaint handling systems and processes to support PerkinElmer global entities.
- Review each complaint and determine eligibility for adverse event reporting.
- Evaluate and track complaints through the complaint process workflow to closure.
- Coordinate complaint closures per established business metrics.
- Ensure completeness of complaint files prior to closure Coordinate with team members in obtaining any missing information.
- Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.
- Assist with internal/external audits in support of complaint handling.
- Compile complaint trends for management reviews and support of product reliability reviews.
- Coordinate and compile department metrics to support management review meetings
Requirements:
- Bachelor’s Degree in Life Sciences or equivalent work experience.
- Three years of experience processing complaints in the highly regulated medical device industry.
- Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners.
- Exceptional attention to detail Ability to take direction and multi-task in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Strong data analysis skills and proficiency in electronic data management systems.
- Superior interpersonal, verbal and written communication skills.
- Exceptional organizational, negotiation, and problem-solving skills.
- Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners.
Hey there, looking for some assistance with how to answer interview questions for this role at PerkinElmer, then make sure you check them out below
- Can you describe your experience in processing complaints within the highly regulated medical device industry? Answer: Certainly. I have three years of experience processing complaints in the medical device industry. During this time, I have developed expertise in complaint handling procedures, ensuring compliance with applicable standards and regulations. I have successfully evaluated and tracked complaints, coordinated complaint closures, and collaborated with various stakeholders to facilitate the investigation process.
- How do you ensure completeness of complaint files prior to closure? Can you provide an example? Answer: To ensure completeness of complaint files, I follow a meticulous approach. I review each complaint thoroughly, gathering all necessary information and supporting documentation. In case any information is missing, I coordinate with the relevant team members or departments to obtain the required details. For example, if a complaint lacks specific product information, I collaborate with the Manufacturing department to gather the missing data before closing the file.
- How have you collaborated with multi-national business partners in your previous role? Can you provide an example of a successful collaboration? Answer: In my previous role, I worked in a matrixed organizational structure, collaborating with multi-national business partners. For instance, I collaborated with Engineers, Scientists, Clinical Specialists, Field Service Engineers, and Manufacturing personnel to investigate complaints globally. One successful collaboration involved working with a team of Field Service Engineers to gather in-depth technical information and analyze the root cause of a recurring complaint, leading to the implementation of an effective solution.
- How have you contributed to compiling complaint trends for management reviews and product reliability reviews? Answer: As part of my responsibilities, I have compiled complaint trends to support management reviews and product reliability reviews. I have analyzed complaint data, identified recurring issues, and presented the trends to management for review. By providing insights into complaint patterns and product performance, these reviews have helped drive continuous improvement initiatives and enhance product reliability.
- Can you explain your experience with internal and external audits related to complaint handling? How have you ensured compliance during audits? Answer: I have actively participated in internal and external audits related to complaint handling. During audits, I have demonstrated adherence to complaint handling procedures, documentation requirements, and regulatory standards. I have prepared audit-ready complaint files, ensured proper organization of records, and provided necessary evidence to support compliance. By collaborating with auditors and addressing any findings or recommendations, I have contributed to maintaining a high level of compliance in complaint handling processes.
Note: The provided answers are for reference purposes. It is advisable to tailor the answers based on your specific experiences and achievements in complaint handling within the medical device industry.
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