Merck Life Science Job Opening – Apply Online
Looking for an exciting career in quality and regulatory services? Merck Life Science is hiring for a Specialist – Quality Services Job in Bangalore’s Electronic City! Be part of a global team, leveraging your expertise to support customer-facing functions with quality and regulatory knowledge. If you have a Master’s in Life Sciences, strong digital skills, and a customer-centric mindset, this role is for you!
Title: Specialist – Quality Services
Location: Bangalore – Electronic City
Description:
Responsibilities; Customer Inquiry and Knowledge Services:
Your Role:
Join our global team at Merck Life Science as a Specialist – Quality Services! You will act as a second-level contact, providing quality and regulatory expertise to support our commercial organizations and customer-facing functions. This role involves:
Assisting and advising customers on regulatory and quality topics.
Interacting with internal teams to address inquiries and improve digital workflows.
Explaining complex topics in a clear, customer-friendly manner.
Enhancing digital solutions for efficient knowledge sharing.
What You Do: Responsibilities include assisting and advising customers on quality and regulatory topics, interacting with internal functions, explaining complex topics, and improving digital solutions and workflows.
Who You Are:
- Master’s Degree in Life Sciences, Chemistry, Biology, or equivalent.
- Minimum 4 years professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or related industry.
- Good understanding of quality & regulatory guidelines is a plus especially for pharmaceutical raw materials (e.g. Excipient & API).
- Digital savvy in using digital tools are necessary and important in daily work.
- Proficiency in using relevant software applications such as SFDC, SAP & Microsoft 365.
- Act as a voice of our customers by advocating the importance to support when necessary and work with relevant stakeholders to find feasible solutions to resolve challenges faced.
- Excellent interpersonal skills, collaborative and customer centric.
- Highly motivated, analytical and meticulous with attention to prioritize incoming tasks.
- Highly reliable who is able to work independently and as a team player.
- Global mindset and willing to attend global calls outside office hours (e.g. night calls).
- APAC regional exposure experience will be an added advantage.
What we offer: We empower you to fulfill your ambitions, offer diverse career moves, trust you with responsibility early on, and support you in shaping your career map. Bring your curiosity to life with us!
We are an equal opportunity employer: Our commitment to equality and inclusion ensures that everyone can bring their best selves to work.
Keywords: Merck Life Science, Specialist Quality Services, Job Posting, Bangalore, Customer Service, Regulatory Knowledge. Merck Life Science Job Opening – Apply Online
