BSc Biotech Field Service Trainee Job Opportunity at Cytiva! Apply Now!
Field Service Trainee
Cytiva | Pune, Maharashtra, India | Category: Customer Support | Job Id: R1269937
This job is available in 2 locations: Pune, Maharashtra, India, and Kolkata, West Bengal, India.
Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva, you will have the opportunity to continuously improve yourself and us—working on challenges that truly matter with people who care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva offers a place where every day is a learning opportunity, helping you grow your career and expand your skills in the long term.
Part of the Biotechnology segment at Danaher, we bring together technical expertise and talent to develop the next generation of life-changing therapeutics.
This Field Service Engineer position for Cytiva is part of the Customer Support Organization located in Hyderabad. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.
In this role, you will have the opportunity to:
- Be responsible for Operational Excellence—installing, troubleshooting, and performing planned maintenance on a range of single-use, downstream, and other equipment sold by Cytiva Life Sciences to customers in biopharmaceutical industries.
- Attend and close service calls according to Cytiva Service Quality standards.
- Be flexible to work during off-hours and holidays to meet customer expectations.
- Adhere to the Key Performance Index of Service Operation, assisting in growing the service business by selling AMC, spares, validation, and automation solutions to customers.
- Create commercial offers for service offerings and follow up, including collecting payments from customers for services rendered and solutions sold.
The essential requirements of the job include:
- Bachelor’s Degree in Instrumentation, Electrical, Electronics, Electrical Engineering, or Biotechnology from a reputed college.
- Ability to learn to install, service, and troubleshoot equipment such as Upstream Bioreactors, PR Systems, and Downstream Liquid Chromatography systems.
- Skill in interfacing and collaborating with both internal team members and external customers.
- Capability to learn about validation services as per industry norms.
- Fluency in the English language.
- Familiarity with processes in Cytiva Life Sciences, including reporting, escalations, revenue forecasting, and travel.
- Effective work planning and organizational skills, maintaining high standards and quality in work.
If you are interested in this Field Service Trainee position with Cytiva, click here to apply.