Biotecnika Hiring Customer Relationship Executive
Looking to start your career in client handling and biotech services? Biotecnika is hiring for the role of Customer Relationship Executive, offering a rewarding opportunity for life science graduates to work in a dynamic and growth-driven environment. If you enjoy interacting with people and solving problems, this role can be your perfect career launchpad.
About Biotecnika:
Biotecnika is a pioneering organization in the biotechnology and life sciences sector. We are dedicated to providing innovative solutions and services to our clients, helping them excel in their respective fields. Our team is committed to growth, collaboration, and delivering the highest standards of customer service.
Job Overview
- Position: Customer Relationship Executive
- Organization: Biotecnika
- Role Type: Full-Time
- Industry: Biotechnology / Life Sciences
About the Role:
We are looking for a dynamic and customer-oriented Customer Relationship Executive to join our team. You will be the first point of contact for our clients, responsible for building and maintaining strong relationships, addressing client concerns, and ensuring a seamless customer experience that drives satisfaction and loyalty.
Key Responsibilities:
- Build and maintain strong relationships with customers through regular follow-ups and communication.
- Understand customer needs and ensure they are met with appropriate solutions.
- Handle client inquiries via phone, email, and chat in a timely and professional manner.
- Address customer complaints or concerns efficiently, ensuring high client satisfaction. Maintain detailed and updated records of customer interactions in the CRM.
- Coordinate with internal departments (Sales, Support, Product) to resolve customer issues. Upsell and cross-sell relevant services when appropriate. Gather and report customer feedback to help improve the product and service quality.
- Ensure timely renewal of services and assist in customer retention initiatives.
Key Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a customer-first attitude
- Ability to multitask and manage time effectively
- Fluency in English (written and spoken); knowledge of regional languages is a plus
Why Join Us?
- Collaborative and growth-driven work environment
- Opportunity to work with a passionate team committed to customer success
- Continuous learning and upskilling opportunities
- Performance-based rewards and recognition
How To Apply for the Customer Relationship Executive post at Biotecnika Bangalore ?
Interested and eligible candidates can attend Walk-In Interview, details are given below:
- Date: 13th April to 18th April 2026
- Time: 2:00 to 5:30 PM IST
- Venue: Biotecnika Info Labs Pvt Ltd, Enzyme Diamond,150/2, Agara Village, Sector 4, HSR Layout, Bengaluru, Karnataka 560102
- Contact Details: +91 90357 38277 (Please drop a message if you are unable to locate the address)
(Preference will be given to candidates who attend the walk-in interview.
Outstation Candidates Apply Online Here
