Support Analyst Jobs at ICON | Life Sciences Jobs | Apply Now
Support Analyst Jobs at ICON present an excellent entry into Life Sciences Jobs with a globally respected clinical research organization. This ICON Jobs opening for Ops Support Analyst I, IRT is a voice-based support role where professionals contribute directly to clinical trial success by managing Interactive Response Technology systems in a fast-paced, regulated environment.
- Job Title: Ops Support Analyst I, IRT
- Location: Trivandrum, Chennai
- Job Reference: JR140184
About the Company:
ICON plc is a world-leading healthcare intelligence and clinical research organization committed to innovation, inclusion, and excellence. Through advanced clinical development solutions, ICON supports global trials while offering rewarding Life Sciences Jobs that help shape the future of healthcare.
Job Details:
The Ops Support Analyst I, IRT role under Support Analyst Jobs involves providing first-line voice support for IRT systems used in clinical trials. The position focuses on issue resolution, system monitoring, documentation, and coordination with cross-functional teams, ensuring reliable and compliant trial operations across ICON’s global projects.
Educational Requirements:
- Bachelor’s degree in Life Sciences, or a related field
Key Responsibilities:
- Provide voice-based first-line support for IRT systems used in clinical trials
- Troubleshoot technical issues and resolve user queries efficiently
- Collaborate with internal teams and external vendors for issue resolution
- Monitor system performance and ensure data accuracy
- Maintain documentation, user guides, and training materials
- Support system testing, validation, and upgrades to meet regulatory standards
Skills Required:
- Basic understanding of IRT systems and clinical trial processes
- Strong problem-solving and analytical skills
- Effective communication skills for voice-based support roles
- Ability to manage multiple tasks in a fast-paced environment
- Team collaboration and attention to detail
These Support Analyst Jobs at ICON offer a strong foundation for professionals aspiring to grow within Life Sciences Jobs and clinical research technology. ICON Jobs provide not only career stability but also the opportunity to contribute meaningfully to global healthcare innovation.
