Analyst Jobs | Merck is Hiring an Analyst – Quality Services | Apply Now
Looking to build a strong Merck career in the life science industry? This Analyst Jobs opportunity in Quality Services is ideal for candidates exploring Biology jobs with global exposure. Based in Bangalore, this full-time role allows science graduates to work at the interface of quality, regulatory support, and customer inquiry management making it a perfect launchpad for a long-term career in life sciences.
Job Details
- Job Title: Analyst – Quality Services
- Job Id: 295006
- Location: Bangalore, Karnataka, India
- Job Type: Full-time
About the Company
Merck is a global science and technology company operating across Healthcare, Life Science, and Electronics. Known for innovation and scientific excellence, Merck offers professionals the opportunity to work on meaningful solutions that impact patients, customers, and the planet. A Merck career provides global exposure, collaborative culture, and strong learning opportunities in Biology jobs for life science professionals.
Key Responsibilities
- The Quality Services team (LS-QS) is the face to customer and dedicated to solving customer problems by providing support for Inquiries and Knowledge Management, strategic accounts, Customer Agreements, and process development. LS-BER-Q, extended part of global quality services (LS-QS) team supports the various functions internally. This position will support the Customer Inquiry and Knowledge Service team.
- Is responsible for customer quality and regulatory inquiry support and processing based on prescribed workflows. Business partner for the Commercial and Business Areas for customer inquiry processing. Is responsible for documenting and updating Q&R Knowledge as it pertains to Customer Q&R Inquiry Processes.
- Utilizes e-tools used to manage inquiry processes & data, and to support trending/reporting. Handles inquiries and subject matter of low to medium complexity independently.
- Accountable for the quality of own work. Receives clear instruction, guidance, and direction from more senior level roles or even solves problems of low complexity independently by identifying and selecting solutions and by analyzing factual information.
- Performs routine assignments using existing procedures or even works autonomously within established procedures and practices that require knowledge of concepts and procedures within a job discipline or specialized technical expertise within an analytical/scientific method or operational process.
- Potentially SME for a specific portion of the product portfolio or inquiry topic (including product technology and application). Basic to good understanding of relevant quality & regulatory guidelines for the portfolio in primary scope. Possess knowledge of Company/ Millipore sigma’s products and industry applications in primary scope
- Contributes to or even impacts the results of own team. Exchanges straightforward information asks questions and checks for understanding.
- Handling customer inquiries according to ASK workflows. Main focus on SDS-related topics, however, should have knowledge on other transactional topics, too.
- Ensure that the queries are handled as per agreed timelines regarding acknowledgement, follow-up and case closure. Conducting Internal quality check. Develop and maintain performance tracking metrics.
- Knowledge on M-Clarity Tool (Palantir): MQ Markers and other attributes, Export function.
- Take responsibility as an ASK journalist. Maintain and regularly review existing pages. Create new ASK page for a new process/workflow
- Handle customer inquiries in SFDC, follow SFDC best practice, understand case routing rules.
- Use CCNS to identify change control agreements with customers
Education
Science degree: Biology or related Scientific discipline
Skills
- Work experience in a quality-related field, e.g. QA/QA or related
- Computer skills including experience with MS Office
- Previous experience in working with customers, e.g. customer support or related field
- Computer skills including experience with MS Excel and maybe database software
- Ability to interact in a global team, in a matrixed organization.
This Biology job role is an excellent opportunity for science graduates aiming for Analyst Jobs in a globally recognized organization. If you are passionate about quality, regulatory processes, and customer-focused solutions, this Merck career opportunity offers a solid foundation for growth in the life science industry.
