Freshers Bioinformatics MSc Jobs at Avantor
Associate – Technical Product Support EU
Location: Coimbatore, IND
Category: Sales
Job ID: R-167177
Widget: Full time
The Opportunity:
To be part of a multi disciplined team providing pre and post sales technical support to our customers and sales associates via the telephone, email and live chat. The team will consist of 24 associates from a variety of scientific specialities from Life Sciences.
Avantor is looking for an associate for an entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of problems. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.
What we’re looking for
Education:
Undergraduate/Masters in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation)
Experience: 0-1 years of experience.
Preferred Qualifications:
- Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques.
- Hands-on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM.
- Excellent communication in English (written & Verbal) – ability to interact with native English speakers.
- Adequate Typing skills – minimum of 25 wpm with 98+% accuracy
- Proficiency in Microsoft Office – MS Word and MS Excel and/or MS Access
- Positive attitude towards work, team, learning and taking up initiatives/tasks.
- Ability to provide accurate information in user-friendly manner.
- Flexible to shifts.
- Attention to details – Quality, training abilities and people management.
- Ability to handle business calls.
How you will thrive and create an impact:
- To be part of a multi disciplined team providing pre and post sales technical support to our customers and sales associates via the telephone, email and live chat.
- Continually enhances product knowledge as well as sales and customer applications skills.
- Maintains specific account records as required by management.
- Maintains awareness of territory and overall sales and profitability goals.
- Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts.
- Performs other duties as assigned.
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