Life Science Job Opportunity – at Sanofi in Hyderabad
Sanofi, a global leader in life sciences, is hiring a Specialist – Quality Services (Product Complaints) at its Hyderabad location. This role is ideal for professionals with 2–6 years of pharmaceutical quality experience who are ready to make a meaningful impact in global healthcare. Join a diverse team that’s driving innovation in product complaint management and regulatory compliance within a dynamic and internationally collaborative environment.
About Sanofi
Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions in various fields. With a global vision of drug development and a commitment to technological advancements like Artificial Intelligence (AI), Sanofi is recognized as one of the best pharmaceutical companies worldwide.
Job Title: Specialist Quality Services (Product Complaints)
Location: Hyderabad, India
Closing Date: Aug. 27, 2025
About the Job
The Global M&S Services team at Sanofi is seeking a Specialist Quality Services (Product Complaints) to join their international team. The candidate will be responsible for managing product technical complaints and ensuring compliance with global quality processes.
Main Responsibilities
- Receipt of inquiry, classify/validate as PTC/Non-PTC. Categorize Product Technical Complaint (PTC) based on its potential impact on product quality or patient safety as per defined timelines.
- Recording of complaint details in the global system, including defective quantity / verifying the lot number. Categorize and process the Fast Track complaint based on defined criteria. Sample management- request for sample collection, update sample/picture information in the global system for the Job
- Act as a regional hub for the assigned countries. Follow up with the complainant for additional information and complaint sample management. Determine if the PTC is associated with an Adverse Event, Pharmacovigilance (PV) Special Situation. Ensure that the respective teams are informed
- Ensure to complete all the required fields in the tools and assign the complaint to the respective investigation owning site.
- Ensure completion of the investigation. Perform final review/update the complaint record and close as per defined timelines for the job.
- Ensure acknowledgement of the Complaint and/or response letter to the Complainant. Health authority called-in complaints, prioritized complaints, and suspected counterfeit complaints are handled with the utmost urgency and in strict compliance with both global and country-specific regulatory requirements.
- Maintain compliance with all relevant regulatory requirements for complaint management and reporting. Consulting the FAR team in case of any filed alert expected
About You
- Experience: 2 – 6 years of related experience in the pharmaceutical industry. Knowledge of cGMPs, Code of Federal Regulations in drugs and biologics, and complaint database software and reporting tools. Should be knowledgeable in the Quality functions of the pharmaceutical industry. Experience of working on manufacturing sites is an added advantage.
- Proficient in problem-solving, attention to detail, and good organizational skills. Work in a team-oriented, flexible, and proactive manner. Analytical skills and the ability to multitask in a stressful environment are required for a Life Science Job Opportunity.
- Education: Bachelor’s or Master’s in Life Sciences/Healthcare, Business Administration, Engineering.
- Languages: Verbal and written fluency in English
Why Choose Us?
By joining Sanofi, you will have the opportunity to bring science to life, grow your talent, and make a positive impact on global health. We offer a well-crafted rewards package that recognizes your contribution and provides various health and well-being benefits.
