Field Application Specialist at Bio-Rad for PhD Life Sciences, Apply Now

• Provide pre- and post-sales technical application support.

• Provide post-sales technical application support & training mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives.

• Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members.

• Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives.

• Conduct pre-sales product presentations and demonstrations as Field Application Spec.

• Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS.

• Work with manager to devise the yearly application training plan.

• Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved.

• Log in all field visits in Salesforce (SFDC) and upload supporting reports.

• Maintain internal documents for application trainings conducted.

• Ensure all instruments used for evaluation are properly accounted for.

• Collect reference/performance letters for different products from customers regularly.

• Presentation on specific product applications as Field Application Spec.

• Prepare materials required for workshop/exhibitions & seminars.

• Manage relationships with key customers & develop reference/key seminars.

• Managing products performance related complaints and replacement requests.

• Submit product related complaints to Product team in timely fashion and do the evaluation.

• Ensure that all relevant documentation is in order and traceable.

Requirements

• Experience of working in life science research laboratory for at least 2 years as Field Application Spec.

• Proactive and passionate to provide excellent support to meet customer satisfaction.

• Excellent written, oral communication and presentation skills.

• Must have proven track record of hands-on experience in conducting wet lab experiments for at least 2 of the techniques (preferably more):

  • Protein Purification (FPLC) Chromatography

  • SDS-PAGE, Western Blotting, Imaging (Protein/DNA gel & blot documentation)

  • PCR, Electrophoresis, Real-Time PCR, Transfection

  • Droplet Digital PCR (ddPCR) as Field Application Spec

  • Flow cytometry, cell Imaging & cell culture

  • ELISA, Multiplex Immunoassays and use of different antibodies

• Experience at managing evaluation and training.

• Proven track record to meet customer satisfaction in a technical support environment.

• Able to work independently and pro-actively.

• Preferably Ph.D. in Life Sciences (Biotechnology, Biochemistry, Microbiology etc).

• Minimum 2 years working experience in a life science research laboratory with strong technical understanding of laboratory procedures as Field Application Spec.

• Superior technical application knowledge of diagnostic/research methodologies.

Benefits: Bio-Rad offers competitive insurance plans, annual health checkups, marriage leave, paternity leave, employee assistance programs, extensive learning opportunities, and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, welcoming candidates of all backgrounds.

APPLY ONLINE HERE 

Keywords: Field Application Spec I, Bio-Rad, Mumbai, Sales, Service, Technical Support, Life Sciences.