Novo Nordisk Life Sciences Vacancy, Apply Online
Advanced Quality Professional I
Category: Quality
Location: Bangalore, Karnataka, IN
Department: Customer Complaints – Global Business Services (CC GBS)
Are you passionate about working in a core process at Novo Nordisk? Are you eager to contribute your technical skills and structured working style to a meaningful position, making a difference for patients all over the world? Do you have experience in product complaint handling and performing related investigations? If your answer to the aforementioned questions is yes, then please read on and apply today for a life-changing career. We are looking for an Advanced Quality Professional I to join our Customer Complaints GBS team at Novo Nordisk.
The Position
As an Advanced Quality Professional I in Customer Complaints GBS, you will have the following responsibilities:
- Process customer complaints without samples and enter the reported information in the Novo Nordisk complaint handling database (CCGloW).
- Handle inquiries and maintain a network of complaint contacts within affiliates, CC DK, CC US, and investigators.
- Handle inquiries from affiliates and other departments in Novo Nordisk A/S related to customer complaints.
- Validate and register customer feedback and ideas in the customer feedback database.
- Prepare yearly customer feedback reports from the customer idea database and provide input to QMR regarding customer feedback trends.
- Evaluate new customer complaints and follow up on updated triage cases.
Qualifications
We realize that few people are experts at everything, but if you can nod your head at the following attributes, then you could be the person we are looking for:
- Bachelor’s or Master’s degree in pharmacy or life sciences.
- Minimum 1-3 years’ experience in product/quality complaint handling or similar roles within the pharmaceutical industry.
- Strong understanding of Novo Nordisk or pharmaceutical operations, pharmacovigilance requirements, GMP, and GxP guidelines.
- Proficient in MS Office and Windows applications.
- Ability to work independently and within strict timelines with the mindset and drive to deliver and manage daily KPIs.
- Able to work across cultures and manage stakeholders, valuing diversity and inclusivity.
- Self-motivated, proactive, quick learner, with strong analytical and detail-oriented skills.
- Team-oriented, capable of motivating others, taking initiative, with a high degree of flexibility.
- Maintain a quality mindset, even when faced with highly repetitive tasks.
Deadline: Apply on or before: 18th October 2024.
Keywords: Advanced Quality Professional, Novo Nordisk, Customer Complaints, Bangalore, Pharmacy, Life Sciences. Novo Nordisk Life Sciences Vacancy, Apply Online. Please ensure you are subscribed to the Biotecnika Times Newsletter and our YouTube channel to be notified of the latest industry news. Follow us on social media like Twitter, Telegram, Facebook
