Associate Quality Complaints Jobs at Amgen
Amgen has opened doors for aspiring professionals in Hyderabad with their Associate Quality Complaints jobs. For those searching specifically for Amgen jobs in Hyderabad, this opportunity invites candidates to contribute to a mission focused on serving patients.
About Amgen
Amgen is a leading biotechnology company dedicated to serving patients living with serious illnesses. Established in 1980, the organisation has been at the forefront of biotech innovation, focusing on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease. With a commitment to ethical standards and a collaborative culture, Amgen aims to make a lasting impact on the lives of patients through research, manufacturing, and the delivery of innovative medicines. The Associate Quality Complaints role is integral to maintaining the quality and compliance of its products, ensuring that the highest standards are met. In recent years, Amgen jobs in Hyderabad have become increasingly sought-after by quality professionals.
Job Details:
- Company: Amgen
- Job Title: Associate Quality Complaints
- Location: India – Hyderabad
- Work Location Type: On-site
- Job ID: R-251879
- Category: Quality
Job Description
In this vital role, the Associate will own and implement the end-to-end global complaint process and management system, ensuring appropriate business connections across Amgen. The focus will be on maintaining compliance with quality operating standards and procedures, adapting to current and emerging internal and external requirements. The Associate will also conduct complaint investigation tasks related to customer feedback records, ensuring that all processes align with the company’s commitment to quality.
Key Responsibilities
- Evaluate and ensure triaged product complaint records stay in sync with applicable procedures.
- Manage customer feedback records to closure.
- Complete the void process for records determined to be voided.
- Own records with limited information.
- Complete assigned assessments per applicable procedures.
- Ensure the quality of complaint records.
- Drive the complaint process per SOP requirements.
- Handle the review/approval process flow in CDOCS of controlled documents, ensuring adherence to guidelines.
Eligibility Criteria
Amgen seeks candidates who are distinct yet united in their contributions to serve patients effectively. Candidates hoping to land Amgen jobs in Hyderabad should be detail-oriented and have the necessary qualifications.
Basic Qualifications:
- Bachelor’s degree and 2 to 4 years of experience in Pharma/Life Sciences/Biotechnology.
OR
- Master’s degree and 1 to 3 years of experience in Pharma/Life Sciences/Biotechnology.
Preferred Qualifications:
- Quality and/or manufacturing experience in the biotech, medical device, or pharmaceutical industry.
- Ability to manage workload effectively to meet timelines.
- Experience operating in a matrixed or team environment with site, functional, and senior management leadership.
- Understanding of quality and industry requirements/expectations of a Quality Management System (QMS).
- Knowledge of applicable manufacturing/testing processes (e.g., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes).
- Proficient in process management systems (e.g., Amgen CDOCS for controlled documents).
- Practical experience with MS Office Applications (e.g., Microsoft Word, Excel).
- Strong verbal and written communication skills.
- Technical learning skills and attention to detail.
Why Join Amgen?
Joining Amgen means becoming part of a culture that is collaborative, innovative, and science-based. Employees are encouraged to embrace challenges and contribute to the mission of transforming the lives of patients. With a focus on continuous improvement and a commitment to quality, Amgen provides an environment where professionals can thrive and grow in their careers.
In conclusion, the Associate Quality Complaints jobs at Amgen present a unique opportunity for qualified candidates to contribute to a vital mission. Amgen jobs in Hyderabad offer professionals the chance to make an impact in the biotechnology field and take meaningful steps in their careers. With a commitment to quality and patient care, Amgen invites individuals to apply for this role in Hyderabad and be part of a team that makes a significant impact in the biotechnology field. Interested candidates should apply at the earliest to seize this opportunity.
