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Work as a Service Delivery Team member in Idea Cellular-Aditya Birla Group

A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group operates in 36 countries Australia, Austria, Bangladesh, Brazil, Canada, China, Egypt, France, Germany, Hungary, India, Indonesia, Italy, Ivory Coast, Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, UAE, UK, USA and Vietnam.

Idea Cellular is an Aditya Birla Group Company & a pan-India integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator. Idea is No.7 ranked operator in the world by subscribers.Ideas robust pan-India coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats. Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013.

Following post is vacant in panaji, goa

Name of the post: Team Member, Service Delivery, Field Service, Idea Point Coordinator

Location: Panaji, Goa

Organization: Idea Cellular- Maharashtra

Job Description:

  • To ensure launch and implementation of customer service measures at Idea Point stores Prepaid as per standards defined by Idea from time to time and drive the franchisees to achieve targets on up-selling activation TAT with focus on compliance in regulatory related areas and adherence to audit parameters
  • Ensure adherence to store norms in terms of processes and look & feel of the store
  • Achieve up-selling targets set from time to time
  • Ensure availability of trained manpower manning the store during working hours
  • Coordinate and resolve escalations from IPs
  • Handhold new IPs on service parameters and expectations
  • Launch of stores as per budget / requirements
  • Drive upselling / cross selling at stores

Qualification:

Graduate or post graduate in any field

Reports to: Senior manager

How to Apply:

Interested candidates should apply online

Click Here To Apply Online

Application Deadline: 11:59 pm, 22nd September

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